Building a Cohesive Visitor First Team During COVID

How-to Session

Friday, April 23, 2021: 3:30pm - 4:30pm - - How-to Session

Herman Marigny, National Museum of African American History & Culture, USA

Published paper: Building a Cohesive Visitor First Team During COVID

The reopening of the museum amidst the challenges posed by COVID-19 and national social justice protests created a sense of anxiety among the staff who engage with the public daily. Establishing a team culture that placed frontline staff safety and sanity at the forefront of decision making and created opportunities for collective learning around issues of race, equity, inclusion was critical to ensure the museum had a successful reopening.

Bibliography:
Cunningham, Stephanie. “Culturally Responsive Museums Are Leading the Way.” Museum Hue, Museum Hue, 8 June 2020, http://www.museumhue.com/blog/2020/6/8/culturally-responsive-museums-leading-the-way.

Olinsky, Elissa. “Maslow in Museums.” Elissa Olinsky, 2017, http://www.frankleolinsky.com/maslow-in-museums.

“Self-Care.” National Museum of African American History and Culture, 20 July 2020, nmaahc.si.edu/learn/talking-about-race/topics/self-care.

Stokoe, Reggie Lynch and Meriel. “Seeking Self-Care Solutions, for COVID-19 and Beyond.” American Alliance of Museums, 24 Apr. 2020, http://www.aam-us.org/2020/04/24/seeking-self-care-solutions-for-covid-19-and-beyond/.