Timed Ticketing 101: Optimizing Your Visitor Experience for the New Normal

How-to Session

Friday, April 30, 2021: 11:00am - 12:00pm - - How-to Session

Alec Windle, Odyssey Tourism Consulting, United States

Published paper: Timed Ticketing 101: Optimizing Your Visitor Experience for the New Normal

Attendees will walk away with a high level understanding of timed ticketing distribution, processes, and strategic planning initiatives to take back to their team. Situational examples will be used for attendees to visualize how their own operations would react to real life decisions. Key distribution terminology will be reviewed to provide valuable knowledge for optimizing your relationships with resale partners. We will also discuss consumer behavior in relation to new operational procedures, and the value of customer centric decision making. The session will wrap up with a review of tools available in the industry to assist you and your guests with navigating the new normal.

Bibliography:
https://skift.com/2021/02/22/online-travel-distribution-summit-video-rokt-navigating-ota-marketing-2021/

https://arival.travel/distribution-channels-to-help-you-grow-your-tour-business-otas/

https://arival.travel/attractions-travelers-do-they-book-through-otas-or-direct/